December 10, 2023

How to Manage Your Credit Card With Alexa


echo plus on kitchen table

A little-known capability of the Amazon Alexa voice assistant is finances. You can manage your credit card from select credit institutions by using any Alexa-powered device and a simple wake phrase.

Not all credit card issuers are supported. To know if your credit card can work with these features, simply open the Alexa app, visit the Skills page, and type in the name of the credit card issuer. If yours appears, you can use it. In this guide we’ll cover the process for both American Express and Capital One cards, but yours should be similar.

Managing Your American Express Credit Card

To start managing your American Express credit card with Alexa, download the Amazon Alexa app from Apple’s App Store for iPhone or from the Google Play Store for Android.

From there, enable the American Express skill by tapping on “More” on the button menu, tapping “Skills & Games” and searching for “Amex.”

Search results for american express skill

Tap on “Amex” and tap “Launch.”

american express launch page

From there, you will be prompted to link your account by entering your user ID and password.

The american express link account page

For extra security, American Express will ask you to create a four-digit PIN, which is requested every time you open the Amex skill. Create a pin and accept the following Terms & Conditions.

Once done, you will see the message “Your Amex account has been successfully linked,” prompting you to close the window and revisit the Skills page.

The Alexa app will then ask which connected Alexa-enabled device you wish to launch the Amex skill from.

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What You Can Do With the Amex Skill

To launch the Amex skill, start by saying “Alexa, open Amex.” From there, Alexa will say “Handing off to Amex by American Express” before asking you to recite the 4-digit pin you set up when enabling the skill.

From there, you can enjoy seven voice commands covering everything from getting your account balance to making a payment.

Here are the corresponding wake words for each action.

  • Say “Account balance” to check your account balance.
  • Say “Make a payment” to make a payment.
  • Say “Recent charges” to view recent charges.
  • Say “Membership rewards” to check your Membership Rewards balance.
  • Say “Available credit” to check your available credit.
  • Say “Payment due date” to learn your payment due date.
  • Say “Amex offers” to hear a list of all current Amex offers.

For example, saying “Amex offers” prompts Alexa to recite a number, followed by a cashback or similar deal. To hear more details about the offer, say the offer number. From here, Alexa will recite the offer’s terms, expiration date, and invite you to learn its terms and conditions before posting the offer to your account page.

For more offers, say “Next.”

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Managing Your Capital One Credit Card

Like American Express, Capital One also allows cardholders to check balances, make payments, and do other account management tasks.

You can enable the Capital One skill by tapping on “More” on the button menu, tapping “Skills & Games,” and searching for “Capital One.”

capital one launch page

As with American Express, Capital One cardholders are asked to link accounts by entering a username and password before creating an optional personal key and accepting the Terms and Conditions.

capital one link account page

Once in, simply ask Alexa to “open Capital One.”

What You Can Do With the Capital One Skill

Here are some wake phases you can tell Alexa, covering your credit cards, bank accounts, and auto loans.

  • “What is my auto loan principal?”
  • “What is my credit card bill’s due date?”
  • “Pay my credit card bill.”
  • “What is my account summary.”
  • “How much money do I have in my savings account?”
  • “What is my checking account balance?”

Try these out to see how easy it is to manage your Capital One account through Alexa.

How to Remove Alexa’s Access to Your Account

To disable account linking through the Alexa app, open your Alexa app, visit American Express or Capital One’s skills page, then tap on “Disable.” This will de-link your account and prevent Alexa from accessing it to obtain any information.

Click disable skill to disconnect your Alexa from your credit card account

A Nifty Tool for Card Holders

Managing your American Express and Capital One cards using Alexa is a breeze and an excellent alternative to logging on on desktop or mobile to retrieve a simple account balance. The interface is responsive, and the PIN number adds an extra layer of security.

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